Responsible Gambling

Risks and Consequences of Gambling and Addiction

For many, gambling is a harmless and enjoyable activity. However, it can become problematic when a person loses control over the time and money spent on gambling. This compulsive behaviour is often referred to as "problem gambling" or "gambling addiction."

It's not always easy to determine if gambling has become a problem, but a general rule is that it can be a problem if it affects your quality of life.

Signs to Be Mindful Of:

• Constantly thinking about gambling
• Needing to bet larger amounts to experience the same thrill
• Unsuccessful attempts to control, reduce, or stop gambling
• Feeling restless or irritable when trying to cut back or stop gambling
• Using gambling to escape problems or relieve negative feelings
• Trying to recover losses by gambling more
• Lying to conceal the extent of gambling
• Personal relationships, work, or educational opportunities are at risk
• Relying on others to cope with financial crises caused by gambling

Gambling addiction is a public health issue that can have serious consequences in various areas of life, including:

• Health: Anxiety, depression, sleep problems, or suicidal thoughts; issues with substance abuse
• Social: Conflicts with family and friends, problems at work or school, or criminal activities
• Financial: Difficulty managing expenses or debts

If you have any questions or concerns, our customer service team is here for you 24/7.

Responsible Gambling and Protective Measures

While we strive to provide an enjoyable gaming experience, we understand that gambling can become problematic for some players. We are committed to promoting fair and responsible gaming. To help you stay in control, you can set deposit limits and apply gaming restrictions in the "My Account" section.

Taking a Break: Options for Your Wellbeing

If you need a break, utilise our gaming restriction options available on the "Gaming Restrictions" page in "My Account." The options include:

• Time-Out: Set a break for 24 hours, 48 hours, or 7 days. This restriction applies only to the respective account.
• Temporary Exclusion: Choose a temporary exclusion of 30, 60, or 90 days.
• Self-Exclusion: Exclude yourself for an indefinite period or extend the time by contacting support. During this period, you will not be able to play, deposit, or receive marketing materials.

Setting Limits: Deposit, Time, and Play Status Reminders

• Deposit Limits: When setting up an account, establish daily, weekly, or monthly deposit limits.
• Time Limit Control: Apply for a time limit for automatic disconnection from the casino by contacting our support team.
• Game Status Reminder: Set up a pop-up notification that displays the duration of your play, your bets, and wins/losses. Options are intervals of 15, 30, 45, or 60 minutes.

Self-Assessment

If you are concerned about your gambling, you should take our self-assessment to determine if gambling is becoming a problem.

Stay Vigilant

If we notice patterns that suggest you might benefit from additional support, we may reach out to discuss helpful options. You can also explore resources like Gamblers Anonymous, National Council on Problem Gambling, GamCare, and the Gambling Therapy Helpline for guidance.

Protection of Minors

We do not allow gambling by individuals under 18 years of age. Automated and manual processes verify the age of account holders, and accounts belonging to minors will be closed immediately. To prevent underage gambling, parents are encouraged to use filtering software and monitor their children's online activities.

Prevention of Unauthorised Access

Protect your account by not sharing your username and password, and by logging out after playing. If you suspect unauthorised access, check your balance, your game history, your transactions, and your email receipts. Contact customer service immediately if you notice anything unusual.

Methods to Prevent Unauthorised Access:

• Do not share your username and password with third parties
• Always log out when you have finished playing
• Do not share your username or password with others
• Do not tick the "Remember Password" box for your email account
• Always log out of your email account when you are done
• Be particularly vigilant when using a shared computer

Signs of Potential Unauthorised Access:

• Account Activity: Keep a record of when you log in and out, and report any discrepancies
• Game Progress: Keep track of the games you've played
• Transactions: Ensure that all transactions were carried out by you
• Receipts: Look out for transaction confirmations in your email inbox if you know you haven't played

If you suspect that someone else has accessed your account, contact support immediately.